REFUND
POLICY

MatchKing is committed to ensuring every trader's satisfaction with our AI-powered market analysis tool. This policy outlines the terms and conditions for requesting refunds on your purchase.

We offer a 30-day money-back guarantee on all MatchKing purchases. If you are not satisfied with the tool or our service within 30 days of purchase, you are eligible for a full refund.

To be eligible for a refund, the following conditions must be met:

• Your request must be submitted within 30 days of the original purchase date
• You must provide proof of payment (transaction hash or payment confirmation)
• Your account must not have violated our Terms of Service
• You have not shared or distributed access credentials to third parties

Follow these steps to submit your refund request:

1. Contact our support team at matchkingofficial@gmail.com with the subject line "Refund Request"
2. Provide the email address associated with your purchase and the date of purchase
3. Include your transaction hash or payment confirmation screenshot
4. Briefly explain your reason for the refund request
5. Our team will review your request and respond within 3–5 business days

Once your refund request is approved, we will process the refund to the original payment address. Please note the following timelines:

• USDT (TRC20) Refunds: 24–48 hours after approval
• Bank Transfer Refunds: 3–5 business days after approval
• The refund will be sent to the wallet address from which the original payment originated

The following are not eligible for refund:

• Purchases made more than 30 days ago
• Accounts suspended for Terms of Service violations
• Duplicate or fraudulent transactions
• Extended access plans purchased after the initial 30-day period

Upon successful refund processing, your MatchKing account will be automatically deactivated. All access to the tool will be revoked and you will no longer be able to log in or access any previously downloaded resources.

Partial refunds are only granted in the following circumstances:

• Duplicate charges detected on your account
• Service unavailability due to technical issues for extended periods (more than 7 days)
• At the sole discretion of our support team for exceptional circumstances

If you initiate a chargeback or dispute with your payment provider without contacting our support team first, your account will be permanently suspended and all access revoked immediately.

If you have questions about this policy or need to submit a refund request, reach the MatchKing team through any of these channels: